Policies

Editorial Policy

All content is written and reviewed with reference to official ASFINAG publications and Austrian government sources. We do not accept sponsored content or paid placements.

Accuracy and Updates

Vignette prices and regulations are set by ASFINAG and subject to change. We review content at least annually. Always verify current information at asfinag.at before purchasing.

Limitations and Exclusions

• We do not sell vignettes.
• We do not provide legal representation.
• We cannot intervene in disputes with ASFINAG.
• We are not responsible for decisions based on our content.
• We do not guarantee accuracy of third-party information.
• We do not provide real-time traffic information.
• We are not responsible for post-review ASFINAG changes.
• Special toll road prices are indicative only.

Appeals Information

To appeal a vignette fine: submit a written appeal to the relevant Austrian district administrative authority (Bezirksverwaltungsbehörde) within four weeks of the penalty notice. Include your vignette purchase confirmation and vehicle documents. For digital vignette errors, contact ASFINAG customer service first.

1. Identify the issuing authority from your penalty notice.
2. Gather evidence: purchase confirmation, registration documents.
3. Submit written appeal within four weeks.
4. Include copies of all supporting evidence.
5. Await the authority's decision (may take several weeks).
6. If rejected, consider appeal to Administrative Court.
7. For digital vignette issues, contact ASFINAG directly first.
8. For significant fines, seek legal advice.

Complaints Policy

Complaints about this website: email [email protected]. We acknowledge within 5 business days and aim to resolve within 20 business days.